We want you to be comfortable paying for Dnyansetu. This policy explains when you can get your money back. It applies to all paid plans purchased on https://dnyansetu.app.
1. Our plans are prepaid
Every paid plan is a one-time payment for 1 month or 1 year of access. There is no auto-renewal and no automatic debit. You can stop using the Service at any time, and when your paid period ends your account simply returns to the free plan. You only pay again if you choose to buy another period.
| Plan | 1 month | 1 year |
|---|---|---|
| Free | Free | Free |
| Basic | ₹49 | ₹449 |
| Pro | ₹299 | ₹2,499 |
All prices are in Indian Rupees (INR) and are one-time prepaid amounts for the stated period, inclusive of any applicable taxes unless stated otherwise at checkout.
2. Cancellation
Because there is no recurring charge, there is nothing to cancel to avoid future payments. If you want to end a paid plan early and you are within the refund window below, email us to request a refund — your paid access will end when the refund is issued.
3. When you can get a refund
- 7-day refund on first purchase: if you request it within 7 days of your first paid purchase on your account, you get a full refund — no questions asked.
- Duplicate payments: if you were charged twice for the same order, the extra amount is always refunded.
- Failed but debited payments: if money left your account but your plan was not activated, we will either activate the plan or refund the full amount, as you prefer. Often the bank reverses such amounts automatically within a few days.
4. When refunds are not available
- Requests made more than 7 days after the first purchase;
- Renewals or any later purchase of a plan (buying again after a previous paid period);
- Partially used periods after the 7-day window (unused days are not refunded pro-rata);
- Accounts suspended for breaking our Terms & Conditions (e.g. account sharing or copying content).
5. How to request a refund
- Email varshajagadale93@gmail.com from your registered email address with the subject "Refund request".
- Include your Razorpay order ID or payment ID (found in your payment receipt/email) and the reason.
- We will confirm within 2 working days.
6. Refund timeline
Approved refunds are issued to the original payment method (UPI, card or bank account) via Razorpay and are usually credited within 5–7 working days, depending on your bank. We cannot refund to a different account or in cash.
7. Contact
Questions about a payment? Write to varshajagadale93@gmail.com or call +91 89763 81091. See also our Contact page.